The charges required for the carriage of your items will be included in the final total of your shopping basket. The charges will vary dependant on the items you have selected. This charge is based on delivery to mainland UK, excluding the Scottish Highlands & the Islands where additional shipping charges will apply. If your delivery address is in the Scottish Highlands and Islands, a member of our team will contact you prior to processing your order should an additional delivery charge need to be applied. Due to a variety of hauliers and couriers being used for different items due to their differing size, weight and material make up, these additional charges to the highlands and islands may vary per item.
We make every effort possible to ensure orders are delivered by the date required but ultimately we cannot guarantee dates and times due to our shipping requirements being outsourced. We cannot guarantee the delivery schedules of these third parties. We do however use couriers and hauliers that we believe to be reliable and expect them to deliver on our behalf as per their estimations.
Any variation to web delivery date given will be advised to you by email or telephone. If we are unable to make delivery because access is not possible, we reserve the right to make a failed delivery charge. All of our delivery charges are based on the customer being available to accept the goods. This includes, on heavier items, the ability or willingness to manually offload the goods, or having mechanical offloading facilities available (such as a forklift truck). Crane-off or tail-lift facilities may be available on certain orders at an additional cost. Please note that any order received after midday on a Friday (along with any order received over a weekend) will be processed on a Monday. All of our estimated delivery times are therefore based on a 5 day working week so please bear this in mind when ordering.
Our definition of restricted access is as follows: The courier driver encounters: Double Yellow Lines, Narrow Lanes, a Red Route, Low Bridges, Width Restricted Roads, Steep Inclines and Declines on the route. Please contact us prior to placing any order if you do not have unrestricted access to see whether arrangements can be made for you. It is likely that in most cases specialist provisions for any such orders will command additional charges from the courier/haulier. It may not be possible in some cases to deliver to an address with restricted access. We reserve the right to refuse to make a delivery if you have not informed us prior to delivery of any access restrictions.
Please let us know at the time of ordering if you would like to give any specific delivery requests by entering the relevant ‘Special Instructions’ in the box provided.
MULTIPLE ITEM DELIVERIES
Depending on stock availability, some orders may be split into more than one delivery so you are not kept waiting for those items immediately available resulting in your order consisting of more than one part. You will be notified each time a part of your order has been dispatched so that you can keep track of your items. If we become aware of stock difficulties, which will affect delivery timescales, we will let you know by telephone or e mail.
ACCEPTING YOUR DELIVERY
PLEASE CHECK YOUR GOODS THOROUGHLY BEORE ACCEPTING THEM.
Do not accept damaged products. Orders signed for “unchecked” will be deemed to have been received in good condition. As soon as the order has been delivered to your requested delivery address, the risk of any damage or loss passes to you.
If you want to cancel your order or return goods:
The cancellation period will expire after 14 days from the day on which you, or your nominated third party, acquires physical possession of the last item on your order. Notification of your decision to cancel this contract must be delivered in writing via email to us using the following contact details:
Please provide the below in your email:
• Invoice Number:
• Declaration: I hereby give notice that I cancel my contract of sale of the following goods.
• Ordered on:
• Received on:
• Signature: if notified on paper
Any unwanted items must be returned to our supplier in a timely manner. In any event, not later than 14 days from the day you communicate your cancellation.
Return is at your own cost, which includes the direct recovery costs as charged by the supplier of up to 25% of the order value.
You will be notified of a collection date within 14 days of the notice of cancellation. Your refund will be made as soon as possible within 14 days of return, less any deductions applicable as mentioned above in addition to re stocking charges.
You have a statutory responsibility to take reasonable care of goods prior to collection. If you fail to take reasonable care of the goods by handling beyond what is necessary to establish their nature, characteristics and functioning, resulting in damage or deterioration, or the products have been installed or used and are unable to be resold as new, you will be charged for their diminished value. You should ensure that the goods are packaged adequately to protect against damage, preferably in their original packaging.
Should you fail to return the goods or make them available for collection within 14 days we reserve the right to recover the full costs of return. If this extends to 30 days you will be deemed to have accepted the goods and a new purchase order will be issued accordingly. This does not affect your statutory rights.