If you want to cancel your order or return goods:
The cancellation period will expire after 14 days from the day on which you, or your nominated third party, acquires physical possession of the last item on your order. Notification of your decision to cancel this contract must be delivered in writing via email to us using the following contact details:
Please provide the below in your email:
• Invoice Number:
• Declaration: I hereby give notice that I cancel my contract of sale of the following goods.
• Ordered on:
• Received on:
• Signature: if notified on paper
Any unwanted items must be returned to our supplier in a timely manner. In any event, not later than 14 days from the day you communicate your cancellation. Return is at your own cost, which includes the direct recovery costs as charged by the supplier of up to 25% of the order value. You will be notified of a collection date within 14 days of the notice of cancellation. Your refund will be made as soon as possible within 14 days of return, less any deductions applicable as mentioned above in addition to re stocking charges.
You have a statutory responsibility to take reasonable care of goods prior to collection. If you fail to take reasonable care of the goods by handling beyond what is necessary to establish their nature, characteristics and functioning, resulting in damage or deterioration, or the products have been installed or used and are unable to be resold as new, you will be charged for their diminished value. You should ensure that the goods are packaged adequately to protect against damage, preferably in their original packaging.
Should you fail to return the goods or make them available for collection within 14 days we reserve the right to recover the full costs of return. If this extends to 30 days you will be deemed to have accepted the goods and a new purchase order will be issued accordingly. This does not affect your statutory rights.